Here are some frequently asked questions customers often ask us. If you have a question, contact us and we’d be happy to respond to you. Also, we’ll be updating these FAQs so be sure to check back again.

      How long is the rental period?

     Since most people rent items for weekend events, the usual rental period runs from Friday until
                Monday. For weekday events, the rental period generally runs the day before the event until the
                day after the event.

     Does the equipment need to be returned clean?

      All equipment needs to be returned clean, dry and in the same condition in which you recieved it or
                   additional charges may apply. The following are exceptions to this policy:

China, Glassware, Silver:

Often it is not possible for the customer or caterer to wash these items due to the location of the event or limitations of the facilities. Therefore, we charge 10 cents per piece for these items when they are returned to us unwashed. We do request that they be scraped, rinsed and drained prior to return. For these situations, the cleaning fees will be added to your bill prior to the event. Frequently, it is less expensive to do this than to pay the caterer extra time to have their crew wash and dry the items.

Linens:

Please allow the linens to dry before you bag them to return to us but please do not launder them. Replacement costs for linens will be charged if they are returned with wax, burns, or mildew.

Glassware:

Missing glassware tends to be more of a problem than dirty glassware. There will be additional charges for glassware that is broken or is not returned. We recommend switching to plastic drinkware during the last part of your party. This minimizes the number of glasses that become "to go glasses".

     Is there a minimum order?

   No, we have no minimum order so feel free to come in and rent those one or two items you might be  
               short for your dinner party!

      What if I have a last minute emergency?

     Items can be added to your order, based upon availability, right up until the day of your event.
                However, we can not reduce the quantity of your order within 10 days of your event.

     How much skirting will I need for the tables?

    Table skirting comes in 20 foot sections. Measure the edges of your tables along the edges you
                want to skirt and round up to the next multiple of 20. For example, to skirt the front of a head table
                at a wedding that is made up of 3 tables measuring 8 feet each, you would need 2 table skirts
               (3 x 8 = 24 rounding up to 40 feet of skirting).

      Are colored linens more expensive that white?

      No, linens are priced based on size and fabric rather than color. We have many colors in stock and
                 can even special order to mach most color schemes.

     Is your delivery area limited?

     We deliver to most of Northern, New York. Delivery charges do apply and are based on the size and
                quantity of vehicles needed to accommodate your order as well as the distance those vehicles need
                to travel. Call us for delivery quotes!

      How do I know that my rental items will go with my room décor?

     The majority of our items are neutral in color and style so they will not clash and can be dressed up
                  to match any decor!

     Where are you located?

     We are located 780 West Main Street in Watertown, NY